Nuba

An assistance and transcription service for primary care medical consultations

Consulta de atención primaria con Nuba en pantalla.

Why UX in healthcare?

Healthcare brings unique challenges, with a wide range of users — from patients of all ages and conditions to professionals with diverse expertise. Given this complexity, we focused on improving the foundation of the healthcare system.

Why primary care?

Primary care professionals face high demands and frequent frustrations, impacting their well-being and patient care, especially as healthcare evolves post-COVID and with new technologies. To address these challenges, we analyzed the experiences of both patients and doctors, focusing on emotional and mental health needs during consultations.

PC doctors that face burnout in the workplace in Spain are

up to 52%.

1 in 4 doctors see

40 patients a day.

Percentage of patients that assertively communicate their symptoms are

only 10%.

Material de la investigación con pacientes y profesionales.

Value proposition

Paciente consultando su informe de la visita.

For the patient

  1. Patients can review the full conversation after their appointment.
  2. Their concerns and symptoms are less likely to be overlooked.
  3. Medical instructions are clearly documented for future reference.
  4. The appointment feels more personal and attentive, enhancing trust and comfort.
Médica de atención primaria durante una consulta.

For the doctor

  1. Reduces admin work — no need to write or transcribe during consultations.
  2. Speeds up access to key patient data.
  3. Uses collected information to identify patterns.
  4. Streamlines information flow for faster, smarter care.

Solution

Nuba is an assistance and transcription service for primary care medical consultations. How does it work?:

Welcome to Nuba’s Home, click on button to record session.

Pantalla de inicio de Nuba con el botón de grabar.

Recording ongoing, click to stop & save.

Grabación en curso, con el botón para detener y guardar.

During the conversation, Nuba’s system transcribes and extracts relevant information for both the doctor and the patient. This information is then reviewed by the doctor before the report is given to the patient.

Recording & transcript saved. Click continue to see report.

Grabación y transcripción guardadas, con el botón de continuar.

Summary information.

Informe resumen de la consulta generado por Nuba.
  • Symptoms
  • Diagnosis
  • Treatment
  • Medication
  • Recommendations
  • Next steps for the patient

For the patient — Nuba clip

Informe impreso que el paciente se lleva a casa.

The goal of this report is to condense and transform all information discussed during the consultation into a clear, well-structured format for the patient to take home. This ensures that each patient receives an accurate summary that effectively communicates the most relevant details from their visit.

Data storage & management

Panel de gestión y almacenamiento de datos de las consultas.

Nuba compiles and organizes key data from every consultation, automatically transcribing and extracting relevant information for both doctors and patients.

This streamlined process not only saves time but also ensures that critical insights are easily accessible and securely stored. As a result, Nuba enhances decision-making and supports better patient care through comprehensive, real-time data management.

*Credits to Nuria Berruezo for being my partner in this project.